Legal

Privacy Policy

Privacy Policy

Last updated: March 2026

Schuette Brothers ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and property address
  • Service Information: Project details, photos, and scheduling preferences
  • Payment Information: Payment method details processed securely by our third-party payment providers (see Section 3)
  • Usage Data: How you interact with our website, collected only with your consent via cookies and analytics tools (see Section 5)

2. How We Use Your Information

  • Provide and schedule our services
  • Send quotes, invoices, and job status updates
  • Process payments
  • Improve our website and services
  • Respond to your inquiries

3. Payment Processing

We accept payments through multiple methods. Online payments are processed by trusted third-party providers. We do not store your full credit card number, CVV, bank account details, or other sensitive payment data on our servers.

  • Credit/Debit Cards: Processed by Stripe, Inc., a PCI DSS Level 1 certified payment processor. See Stripe's Privacy Policy.
  • PayPal: Processed by PayPal, Inc. See PayPal's Privacy Policy.
  • Manual Payments: We also accept cash, check, Venmo, and CashApp for in-person or offline payments. When you pay via Venmo or CashApp, those transactions are governed by the respective platform's privacy policies.

4. Text Messages (SMS)

By providing your phone number, you consent to receive automated text messages from Schuette Brothers regarding job status updates, scheduling confirmations, and service-related communications. These messages are sent via Telnyx.

  • Message frequency varies based on active services
  • Reply STOP to opt out at any time
  • Reply HELP for help
  • Message and data rates may apply

We will never sell your phone number or use it for marketing without your explicit consent. Our SMS practices comply with the Telephone Consumer Protection Act (TCPA).

5. Cookies & Analytics

When you first visit our website, you will see a cookie consent banner asking whether you accept or decline analytics cookies. Analytics cookies are only loaded after you click "Accept." If you decline, no analytics cookies are set.

If you accept, we use Google Analytics 4 and Google Tag Manager to understand how visitors use our website. This helps us improve user experience and site performance. Google Analytics collects anonymized usage data including pages visited, time on site, and referring sources.

You can change your cookie preference at any time by clearing your browser cookies and localStorage for this site — the consent banner will appear again on your next visit. You can also opt out of Google Analytics by installing the GA opt-out browser add-on.

We do not use cookies for advertising, retargeting, or selling data to third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill our legal obligations. Quote and job records are retained for a minimum of 7 years for tax and legal compliance purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. All data transmitted through our website is encrypted using TLS/SSL. Payment provider API credentials stored on our servers are encrypted at rest using AES-256-GCM. However, no method of electronic transmission or storage is 100% secure.

8. Your Rights

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Withdraw cookie consent at any time (see Section 5)

9. Third-Party Services

We may share limited information with trusted third-party service providers who assist in operating our business:

  • Stripe — Credit/debit card payment processing
  • PayPal — Online payment processing
  • Telnyx — SMS communications
  • Google Analytics / Google Tag Manager — Website analytics (only with your consent)
  • Resend — Email communications

These providers have their own privacy policies and are contractually obligated to protect your data.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the updated date noted above.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: info@schuettebrothers.com
  • Website: schuettebrothers.com